Our approach – from discovery call to ERP launch

ERP projects can be complex and challenging. From initial contact to successful implementation, there are many steps to go through. In this article, we’ll take a closer look at the MJR approach and how it helps organizations succeed from the discovery call to well beyond the project launch. We have developed and refined this approach for ourselves over several years. It simply describes the approach that works best for us in our company. Of course, some of the steps may differ in other companies.

1. What is the MJR approach?

The MJR approach is a holistic method for guiding companies through ERP projects that constantly adapts to market trends. It was developed to ensure that the company’s needs and objectives are taken into account from the outset and that the project runs smoothly and successfully.

2. The importance of discovery calls

Discovery calls are the first step in the MJR approach. They allow us to better understand your business and its requirements and ensure that we can develop the right solution for you.

Phase 2: Discovery Call
The discovery call itself is an opportunity for us to clarify open questions, identify challenges and develop a vision for the project together with you.

Analysis Discovery Call
The discovery call is followed by a thorough analysis of the information collected. The next steps are planned on this basis. At the same time, we check the feasibility of the project.

Phase 3: After Discovery Call
We will continue to support you after the Discovery Call. We are happy to answer questions that often only arise after the discovery call. After internal consultation and availability checks, you will receive suggested dates for a Customer Success Workshop from us.

3. Customer Success Workshop

• Factory tour
• Guided tour through the individual departments for a better understanding in the subsequent as-is analysis & workshops
• Analysis
  • Processes and subsystems per department (department head / key user)
  • System environment (interfaces)
• Workshops per department
  • List of individual departments including department heads and key users
  • Interview in dialog with the key users:
    • Which topics / processes are currently causing pain points
    • Which topics / processes are unique to you
    • Are there deficits in processes, tools, etc.?

4. Presentation of results Customer Success Workshop

• Project schedule
• Cost estimation / offer licenses & service
• Heat maps by department (which process has which priority and what impact?)
• project roadmap
  • Basics
  • Tasks with the highest priorities
  • Follow-up tasks / topics
  • Continuous improvement
• ERP- structure map (Outline of the modules and systems)

5. Planning and project start

The planning phase is crucial to the success of the project. We help you to create a detailed project plan and ensure that all parties involved are aware of their roles and responsibilities.

6. Optimal support through the MJR approach

Throughout the project, we support you with our proven MJR approach. We are at your side to ensure that the project runs smoothly and that your goals are achieved.

Continious support
Of course, our support does not end with the start of the project. We will continue to be at your disposal after the project has been completed to ensure that you are successful in the long term.

7. Our MJR approach – a conclusion
The MJR approach offers companies a comprehensive and sustainable solution for ERP projects. Through preparation, continuous support and proven methods, we accompany you from the first contact to well beyond the start of the project.