Case study: Canon reduces costs through modern IT infrastructure with Infor

Michael raber

Michael Raber

Your partner for ERP and technology.

Canon goes into the future

Canon optimizes processes and supply chains with solutions from Infor

For more than 70 years, Canon has delivered innovative products for moving and still images to customers around the world.
The company was founded in 1937. Canon developed into a global company operating in a variety of markets: Business Solutions, Consumer Imaging, Broadcast & Communications, Medical Systems and Industrial Products. Canon Germany was founded in DĂĽsseldorf in 1973. The GieĂźen site is mainly engaged in service and support for Canon copier systems and printers.

Innovative ideas have always secured Canon a firm place at the forefront of the industry. Whenever businesses and consumers choose Canon products, they are choosing reliable, stylish and advanced technology.

Canon has been an Infor ERP XA customer since the early 1990s. The intention to start this project was originally to modernize the applications as a whole and to bring the entire infrastructure onto the same technological platform. 

Project from 2015 until now

In 2015, the first joint milestone planned was the upgrade. The heavily modified ERP system will be brought up to the Infor standard. Thus, future update costs were significantly reduced and the stability of the system was significantly improved. The next step was the implementation of a modern output management with Interform.

In 2017, the first Infor ION solution for system integration was put into operation at Canon as part of the modernization of the IT infrastructure. The successful upgrade to ERP XA R9.2 then took place in 2018. In 2021, the Infor SCE implementation followed to optimize logistics. In the same step, a modern IoT solution was implemented for comprehensive control of the entire infrastructure. In 2022, SCE and IoT were further optimized. The next short-term goal is the modernization of the UI and the further rollout of the Infor OS technology.

project _timeline canon


  • Over-customized source code caused high overhead costs for upgrades and maintenance.
  • HR resource were hardly to find to support the various old technologies anymore
  • Multiple data management interfaces reduced productivity and increased complexity.


  • The new technology opens doors for future developments.
  • Optimized warehouse operations and logistics( with Infor SCE)
  • Reduced costs for daily maintenance, development, and future upgrades.
  • A more unified and simplified system landscape.

Project team

canon giessen projekt team

Read the feedback from the project managers here:

„Over the period of the entire cooperation, our costs have been significantly reduced and processes in the company have been simplified. We are very satisfied with the Infor solutions overall.“
Uwe Breuer | General Manager Finance & Administration and CFO

 „With Infor’s solutions, we have taken a step in the right direction. Our IT infrastructure is already at a very
good, modern level. The digitization of our company
is well advanced. On this basis, the infrastructure will
continue to be continuously optimized.“

Stortz | Database & Application Engineer


In 2023, there are still more projects to be implemented at Canon in GieĂźen: for example, the Upgrade toXAR 10 and more interfaces based on Infor ION.

Read the whole case study at Infor(EN): 

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