SAP Business ByDesign for service providers
For perfect service without waiting:
MJR and the Business ByDesign cloud ERP system provide targeted support for the special requirements of service companies
The service industry is changing. Many digital companies face tough competition from new digital solutions. Customers expect better and more flexible solutions at attractive prices.
For the industry, digitization is therefore not just an opportunity, but a necessity. With agile new business models, it can be a long way ahead of pursuers.
A targeted digitization strategy makes a decisive contribution to operating more efficiently, accelerating innovations, generating customer added value and securing satisfied customers and stable company growth. The basis for this is a future-oriented ERP that is tailored to the industry.
The basis for this is a future-oriented ERP system tailored to the industry with perfect project and personnel management functions.
Choosing the right industry software for the future
SAP Business ByDesign for Service Providers specializes in small and midsize companies, integrates all important business areas such as project management, customer service, sales as well as human resources and provides:
- transparent costs through the monthly rental price
- attractive pricing and financing models for SMEs
- mobile use – anytime and anywhere
- extensive reporting functions
- all important key figures of the company in real time – also mobile
- simple expense reports
- simple and fast implementation
- dynamic scalability and configurability
- Sustainability through open architecture
- Internationalist through extensive localization functions
- automatic backup and upgrades
- Conformity with the latest data protection and compliance regulations
Digital customer support:
Linking ticket system and SAP Business ByDesign
Almost every support employee has to record and account for time – especially in the service industry, accurate logging of customer support is mandatory.
Manual entries are time-consuming and bear the risk that customer support is neglected, not billed or errors occur. ByDesk is an integrated solution with which you always have an overview.
- Digital, optimally structured customer service
- Avoiding mistakes and increasing efficiency
- Time and cost savings
- Relief for employees
- Increase of customer satisfaction